Frequently Asked Questions
How can I track my shipment?
Once your order ships, a tracking number will be sent to the email address provided at checkout. You can use this number on the carrier’s website to monitor your delivery progress in real-time.
How long will it take to process my order?
Most orders are processed and ready for shipment within 1-2 business days. You will receive a confirmation email once your order has been placed and another once it has shipped.
Can I install these products myself?
While we provide comprehensive installation guides, we strongly recommend hiring a licensed professional plumber (and an electrician for smart toilets). Professional installation ensures your product functions correctly and keeps your warranty valid.
Do your smart toilets come with a warranty?
Absolutely. All our smart toilets come with a one year limited warranty covering the electronic components and the ceramic body. If you experience any technical issues, our US-based support team is here to help.
Are your vitreous china sinks scratch and stain-resistant?
Yes. Our sinks are crafted from high-quality vitreous china and fired at extreme temperatures. This creates a non-porous, high-gloss finish that is exceptionally resistant to scratches, acid, and staining, ensuring long-lasting beauty.
What should I do if my ceramic sink or toilet arrives damaged?
Please inspect your package immediately upon delivery. If you notice any cracks or damage, contact our support team within 48 hours with photos of the item and packaging. We will prioritize a free replacement or a full refund for you.
Can't see your question? See our contact form below.
CONTACT US
Please leave a message and we will reply to you as soon as possible. For after-sales assistance, please describe your issue and include your purchase platform, order number, and SKU so we can provide a solution more efficiently.
WHY CHOOSE ERIDANUS
Expertise
Years of hands-on experience ensure our smart toilets and sinks are engineered for real-life bathrooms—not showroom assumptions.
Fast & Reliable
Shipped from our U.S. warehouses, ensuring faster and more reliable delivery.
Warranty
Built with confidence and backed by a one-year warranty for peace of mind.
Customer Support
We are available via email at any time to provide comprehensive services, ranging from pre-sales guidance to after-sales follow-up.