Once your order ships, a tracking number will be sent to the email address provided at checkout. You can use this number on the carrier’s website to monitor your delivery progress in real-time.

Most orders are processed and ready for shipment within 1-2 business days. You will receive a confirmation email once your order has been placed and another once it has shipped.

While we provide comprehensive installation guides, we strongly recommend hiring a licensed professional plumber (and an electrician for smart toilets). Professional installation ensures your product functions correctly and keeps your warranty valid.

Absolutely. All our smart toilets come with a one year limited warranty covering the electronic components and the ceramic body. If you experience any technical issues, our US-based support team is here to help.

Yes. Our sinks are crafted from high-quality vitreous china and fired at extreme temperatures. This creates a non-porous, high-gloss finish that is exceptionally resistant to scratches, acid, and staining, ensuring long-lasting beauty.

Please inspect your package immediately upon delivery. If you notice any cracks or damage, contact our support team within 48 hours with photos of the item and packaging. We will prioritize a free replacement or a full refund for you.